Privacy Policy

TimeLine is a private investigation and research consultancy. We specialise in insurance and litigation investigations, witness location, litigation support and other related matters. We provide both factual investigation, surveillance services and research services.

This policy describes the way our business collects, holds and discloses information about individuals. TimeLine Investigations is subject to the Federal Privacy Act 1988 and National Privacy Principles. We may vary this policy from time to time.

COLLECTION OF PERSONAL INFORMATION

The very nature of our business involves the collection of personal and some sensitive information. We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way.

We collect the following kinds of information:

• Name, address, occupation, age, contact information;
• Statements made by claimants and witnesses;
• Employment history from employers or past employers;
• Medical and health records;
• Video and other photographic recordings and images.

The information is then used by us only for the purposes of conducting our business and may be given to our client or our client's lawyers. Where our client collects personal information that is to be passed on to us, our client obtains the consent of the individual concerned for the disclosure of the information to us.

USE & DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information but only for the purposes for which it was collected. We are contractually bound by confidentiality and non disclosure agreements with our client and are prohibited from using the information for any other purpose. Our investigation and research consultant is bound by these confidentiality obligations and privacy policy.

INFORMATION SECURITY

We take reasonable steps to protect all personal information which we hold from misuse, loss, unauthorised access, modification or disclosure to unauthorized persons. Information is stored in access controlled premises or in electronic databases requiring logins and passwords. Only those staff with the requisite authority may gain access to the information. All staff having access to confidential information are subject to confidentiality obligations and are required to observe our privacy policy.

ACCESS & CORRECTION

Any person on whom we hold personal information can request access at any time to information we hold about them. We may charge a reasonable fee where access is provided and access may be subject to reasonable conditions. We may correct any errors contained in the information we hold, at the person's request. We may also refuse to provide access to information where the National Privacy Principles allow us to do so.

If you have any questions about this information, please contact us.